A service advisor apprenticeship is a training scheme that leads to a career in customer services within the retail motor industry which deals with aftersales care. A service advisor generally works in either a franchised car dealership or an independent garage.
The scope of the role will vary depending on the size and structure within the organisation, but a typical service advisor role includes dealing with customers who have vehicles in your organisation’s workshop being serviced or repaired. Service advisors are responsible for communication between the vehicle technician working on the vehicle and the customer that is waiting for his/her vehicle to be returned. This includes managing workshop bookings, estimating time and costs associated with repairs, responding to customer requests and keeping customers informed.
Some service advisor roles have a proactive sales element to them, while others focus on back end administration, including managing workshop loading (i.e. how many vehicles can be worked on at one time), processing warranty claims and invoicing.
The Service Advisor Apprenticeship Programme Covers:
We know that the transport and motor sectors have a lot to offer. Aside from the excitement, variety, problem-solving and technology involved, both sectors are in high demand and so provide good long-term job prospects.
The motor industry employs 823,000 people and contributes £18.6 billion to the UK economy.
Due to the highly rural nature of many parts of NI, transport by car is the only viable option for travel and commuting. Without the motor sector we would not have cars that are safe and legal to drive.
The road transport industry employs 2.7 million people and contributes £124 billion to the UK economy.
Everything that comes into or goes out of Northern Ireland travels by road, whether it’s clothes, food, fuel or your online orders, so the career opportunities are vast and diverse.
Transport workers are essential in our everyday lives. The recent covid-19 pandemic showed the importance of transport and logistics and demonstrates that even when the economy dips, transport stays strong and in demand.
1.2m vehicles licensed in NI – all need maintained/repaired
150,000 goods vehicles and 3,400 buses all need drivers
A combination of an ageing workforce, lack of investment in apprentices after the last UK recession, a lack of diversity and the impact of Brexit means our sectors are facing a shortfall of talent across all areas. This means qualified transport and automotive apprentices, once qualified, are in high demand!
Once you enter a career in transport or automotive, there is plenty of opportunity for growth and advancement. Find out about the career path opportunities here.
Apprentices are also crucial in bridging the gap in future technologies in these sectors. TTS apprentices will increasingly bring skills that may be lacking in transport and automotive businesses in Northern Ireland today. We already train apprentices in hybrid and electric vehicle technology and are already looking to the future of hydrogen power, for example.
Additionally, women now account for 35% of registered car keepers in the UK and so are increasingly involved in car buying and servicing decisions. Many women feel more comfortable interacting with and asking questions of female mechanics and service advisors, so employers have a desire to hire more women.
According to the Institute of the Motor Industry (IMI) an apprenticeship is “a work-based training programme that provides the learner with practical skills through on-the-job training combined with theoretical knowledge through off-the-job learning”.
A TTS apprenticeship is a three-year employment opportunity for young people which provides paid work experience and nationally recognised qualifications.
Transport Training Services is a social enterprise focusing on apprenticeships and career development training specifically for the retail motor trade and transport industry in Northern Ireland. Backed by over 50 years’ experience as a leading, recognised transport training service provider, our advice is sought after and trusted around the UK and Ireland. As a wholly owned subsidiary of the registered charity, Transport Training Board for Northern Ireland, TTS has a genuine, longstanding interest in promoting apprenticeships to young people in Northern Ireland to secure the future workforce of these sectors. We aim to support local employers to fill skills shortages that currently exist within the labour market.
You must understand from the outset that, by accepting an apprentice, you are making at least a three-year commitment to employ him/her. There is also an expectation that you will retain the apprentice post-qualification. In our experience, it is rare for an employer to let an apprentice go after the three years, because when an apprentice becomes fully qualified this is when he/she become most valuable to an employer.
TTS offers more than 10 different types of apprenticeship in Northern Ireland, all in the motor or transport industry. You can search our apprenticeship courses here to find out more about each. If you would like to know more or have any questions about your son or daughter’s suitability you can contact Robert Deignan, our Careers Development Officer, who can help you pick the right apprenticeship. Find Robert’s contact details here.
We offer a range of apprenticeships related to the motor and transport industries. In the motor industry we offer apprenticeships in technical roles and customer service.
Our full list of motor industry apprenticeships include:
We offer a range of apprenticeships related to the motor and transport industries. In the transport industry we provide apprenticeships in technical roles, professional driving and customer service.
Our full list of transport industry apprenticeships include
Transport Training Services has an impressive training centre including modern conference facilities; a variety of fully equipped training rooms and computer suites; a vehicle manoeuvring area; vehicle maintenance workshops and a vehicle body repair workshop which houses a paint booth and paint mixing facility.
While many apprenticeship candidates are able to find their own employer, others use our matching service that brings potential new recruits together with employers that have suitable vacancies.
If you are fortunate enough to have a pre-existing connection to an employer that is seeking an apprentice, we can help to set up the apprenticeship to support both you and the employer. If it not an employer that we have worked with before, we will need to carry out some basic quality checks, such as the employer’s workshop facilities, insurance and health and safety procedures.
At TTS we really want to support those that show an ability and/or ambition to have a career in the automotive or transport industry. While we cannot promise that we will be able to match you with an employer, we have a large network of contacts that we can put you in touch with. We work with a range of vehicle manufacturers and local companies that employ apprentices that we can signpost you to and we can help you with CV writing and interview preparation to give you the best chance at securing a position.
All TTS apprentices are on the payroll of their apprentice employer for the duration of the apprenticeship. Being employed from day one generally means there is greater investment from the employer to make the apprenticeship successful.
All TTS apprenticeships provide nationally recognised qualifications. In technical or customer service roles the awarding body is the Institute of the Motor Industry (IMI) and for driving apprenticeships the qualification is awarded by Pearson. All successfully completed TTS apprenticeships result in an Advanced Level 3 Apprenticeship (with Intermediate Level 2 achieved along the way).
Most of our apprenticeship qualifications are recognised around the world, meaning you will not be restricted to working in the UK in the future.
Where you do not have Maths, English and ICT GCSE at grade C or above before commencing your apprenticeship, you will also be enrolled in “Essential Skills” classes and will achieve Communication Level 2, Numeracy Level 2 and ICT Level 1 by the end of your apprenticeship.
Aside from the recognised qualifications you will also gain a number of valuable practical skills throughout your training.
The apprentice minimum wage, which is set by the government and which changes at least every April, depends on:
The apprentice minimum wage in 2020 varies between £4.15 per hour and £8.20 per hour.
|Age||Year of Apprenticeship||Per Hour Minimum Rate|
|19-20||Year 2 onwards||£6.45|
|21-24||Year 2 onwards||£8.20|
For those aged under 19 or those aged 19 or over who are in the first year of their apprenticeship, the minimum apprentice rate applies (£4.15). If you are 19 or older, and have completed your first year of your apprenticeship, the National Minimum Wage applies for your age group.
You can find out more about apprenticeship wages at Gov.uk
Whilst these are the minimum wages set by the government, TTS apprentices are employed by a local company in the motor/transport industry from day one and many of these employers choose to pay more than the minimum legal standard. Certain types of apprenticeships also tend to command a higher rate. It is important to keep sight of the long-term goal when entering into an apprenticeship though. Transport and motor industry technical and driving professions are in high demand and offer excellent career prospects. Find out about career progression opportunities here.
TTS apprenticeships are funded by the Department for the Economy and therefore our apprentices must be between 16 and 24 years old (inclusive) when they start their apprenticeship. This means you must start the apprenticeship before your 25th birthday.
Employers will generally show preference for candidates with GCSE passes (grade C or above) including Maths, English and ICT. This is because each role in the motor or transport industry will require these skills in everyday life. For example, a bus driver will inevitably need to take payments from customers (using Maths skills), someone working in a customer service role will need to be able to communicate articulately with customers via email (using English skills) and technicians work with English, Maths and ICT on a daily basis when, for example, reading and interpreting manufacturer technical data, calculating gear ratios and wheel alignment angles, or when carrying out vehicle diagnostics using computers.
If you do not have the required GCSE qualifications, these subjects must be covered under “Essential Skills” classes which you would take alongside your other learning. The advantage of taking Essential Skills via TTS alongside your chosen apprenticeship course is that we try to teach these classes putting the learning in the context of the job you are training to do. This can help you to understand the importance of the subjects because there is more relevance to your chosen career path.
Whilst it is important to have some qualifications to set you off on a good grounding, the biggest asset you can bring to an apprenticeship is enthusiasm. Having an interest in your chosen career is a must.
As part of the application process, each TTS apprenticeship applicant will be assessed using a range of diagnostic tests, including:
If you are applying for a driving apprenticeship, you have a better chance of becoming an employed apprentice if you have a full and clean car driving licence.
Unlike some other apprenticeship providers, you will work for your employer and attend TTS classes all year round. Most employer work experience is five days per week (Monday to Friday), with attendance at TTS in Nutts Corner being approximately one week every two months for training. At TTS, we find this ‘block release’ model to be beneficial compared with other schemes that operate on a weekly day release for college training, because you can get more done in five consecutive days than in five individual days. In our experience, employers also prefer the block release model because they find it easier to plan your workload.
Each apprentice attends our training centre for a unique blend of workshop practical tasks, classroom theory and e-learning. At TTS you will receive a minimum of 50% workshop practical training. Hours of attendance at TTS are 9am to 4pm (Monday-Thursday) and 9am to 3pm (Friday).
TTS normally starts new apprentices in September, mainly because this fits into the typical school-leaver schedule. The best time to look for an apprenticeship, therefore, is between January and June prior to the September that you wish to commence. Some employers start recruiting as early as Spring so the earlier you apply the more opportunities you will be able to be considered for.
Having said that, we often have demand from employers throughout the year for new apprentices, which we can accommodate because our apprenticeships are modular. This means you could start the apprenticeship later in the term and simply complete the modules in a different order, if we have sufficient numbers for a full class of late starters or spaces to fill on existing classes.
To complete both Level 2 and Level 3 apprenticeships with TTS it will take three years to qualify.
Please note, TTS does not offer Level 2 on its own. At TTS we do not consider our apprentices fully qualified until they have completed Level 3, since this is the expectation of any employer.
There are no certainties in life and so much is down to the skill and commitment of us all as individuals. However, there are currently significant skill shortages within technical and driving roles in the motor and transport industries, both in Northern Ireland and further afield. Currently there are not enough qualified technicians and professional drivers to meet the demand, which is good news for qualified people because it means there is a high likelihood of job security.
In terms of career progression there are many opportunities for qualified and experienced transport and motor industry professionals. Some advancement opportunities are as follows:
Also, because most TTS apprenticeships provide qualifications that are recognised all over the world, you could have the opportunity to live and work abroad after you qualify.
Any career which demands a high level of training and competence will be rewarded with a professional salary to reflect the hard work and effort undertaken to become qualified, and of course the salary earned will be determined by experience and expertise.
Qualified salary expectations vary depending on the role, but all TTS apprenticeships open doors to careers that typically provide earnings between £20-30,000, with more specialist roles commanding much more than this. Heavy vehicle technicians typically earn more than light vehicle technicians, for example, and long-distance drivers typically earn more than drivers on local routes, so there are significant variances even within professions.
The best way to ascertain the salary that you could achieve once you are fully qualified is to search job listings to see what salaries companies in your local area are offering.
Absolutely not! Whilst the automotive and transport industries have traditionally offered employment opportunities for predominantly male roles, both are currently working hard to attract more female talent.
TTS is keen to encourage apprenticeship recruitment from all sectors of the population and is very active in encouraging more young women and people of all ethnicities and minority groups to consider a career in the retail motor and transport industries.
An interesting fact is that women could actually be better drivers! A skills shortage report published by the Freight Transport Association in November 2018 showed that, although the number of women taking the practical large good vehicle test is only around 8% of all test takers, the pass rate for women is consistently higher than their male counterparts!
If you are in doubt, please speak to our Careers Development Office, Robert Deignan, who can talk you through your suitability for one of our apprenticeships.
Nothing! Unlike most university courses, there is no cost associated with training during an apprenticeship! On the contrary, apprentices earn a decent wage from day one. Read more about apprenticeship wages here.
Some apprentices may, however, be required to invest in some tools.
For some apprenticeships, you may be required to have your own tools, but we wouldn’t recommend making any significant purchases without seeking advice first of all. Your TTS Careers Development Officer can liaise with you and your employer to find out what equipment you will need.
Some employers offer tool allowances or loans to help get you started.
As with any new career, some basic knowledge of the job or the subject matter is advantageous but not essential.
Whilst having some basic understanding will set you off on a good grounding, the biggest asset you can bring to an apprenticeship is enthusiasm. Having an interest in your chosen career is a must.
As part of your apprenticeship we will teach you everything you need to know, including the basics. We have also recently launched a new ‘Work-Ready’ programme, which will provide you with the employability skills employer’s desire.
If you would like to learn more on the basics of car maintenance, we are also running a series of workshops in early 2021 to give females the opportunity to sample different hands-on tasks. Not only will these workshops give young women an insight into the role of a technician but will give you practical advice on how to carry out general car maintenance tasks, such as checking oil levels, changing wiper blades, topping up fluids, etc. More information will be available about these workshops soon but if you would like to register your interest in the meantime, please contact us.
With advances in technology in vehicles, ‘brute strength’ is no longer required for driving or fixing trucks and buses!
Today, automotive technology is moving more towards computers than turning spanners, and because of improving health and safety legislation, there are tools and equipment these days that make these traditionally manual jobs much safer. Heavy lifting is done by machines in most cases.
Automotive technology is all about solving problems as much as it is about the actual fixing and much of the problem-solving these days is done by computer-based diagnostics.
And driving trucks and buses is becoming more and more automated so the days of using muscle to turn a steering wheel on a heavy vehicle are long gone. Today’s drivers are highly skilled.
So, although transport, logistics and automotive are excellent career choices for people who like to use their hands, physical strength is not a pre-requisite.
It is of course part of the job to get your hands a bit dirty but today we call professionals that work on vehicles “technicians” rather than “mechanics” or “diesel fitters”. This is partly because, they are now working on huge computers rather than oil and grease ridden machines! And likewise, engines are moving away from petrol and diesel to electric and other fuel types which are much cleaner to deal with.
We can’t promise that you won’t ever get dirty – that’s why you’ll have overalls and other PPE to wear – but the job is certainly getting less and less dirty as technology evolves.
If you compare being a technician to other vocational career choices, it’s no different to a hairdresser getting stained with hair dye, a nurse getting bodily fluids on their hands and clothes or chefs getting covered in food!
TTS is consistently praised for its support of young people. We have a dedicated Careers Development Officer to provide ongoing pastoral care to ensure you are developing well and integrating successfully into your workplace, and to provide you with regular feedback on your progress.
Your Careers Development Officer is also the link between you and your employer and is there to make sure any issues, on either side, are resolved quickly.
Proof of the quality of support available is the large number of employers who themselves came through an apprenticeship with TTS and want a similar, quality experience for the staff they employ.
You can find out more about our pastoral care by downloading our Apprentice Pastoral Care Handbook here: Download PDF.
TTS has well-established business partnerships with the main employers in the transport and motor sectors in Northern Ireland. Current partners on the ApprenticeshipsNI programme include a variety of franchise brands including:
We also train apprentices for local franchise dealerships and independent employers and family businesses throughout Northern Ireland, such as:
This is not an exhaustive list and as you can see covers the entire geography of Northern Ireland. We endeavour, as far as possible, to match apprentices to vacancies in their locality.
In an apprenticeship there is no pass or fail. The measure of success is satisfactory completion of the apprenticeship. 97% of TTS apprenticeship starters successfully complete the three-year course.
The first step is to complete an online application, which can be found here. When we receive and process your application, you will be invited to TTS to participate in a range of aptitude tests. Please note, any candidate under the age of 18 must be accompanied by an adult.