A customer service apprenticeship is a training scheme that teaches the skills required to provide excellent customer service. These skills can be applied to jobs in almost any sector so the career possibilities are endless.
The role of a customer services professional varies depending on the sector and on what the organisation does but primarily the role includes:
A customer service professional will typically be on the front line of an organisation’s business activities – either face-to-face, over the phone or using some form of online support – and will be responsible for ensuring a positive experience for the customer.
Candidates need to be employed in a customer service role to complete this apprenticeship.
The Level 2 Customer Service Apprenticeship Programme Covers:
The Level 3 Customer Service Apprenticeship Programme Covers:
To participate in the Level 3 Customer Service Apprenticeship, the learner must be in a supervisory role and assisting others to provide a high level of customer service.
This apprenticeship will be assessed using a variety of methods, including:
Transport Training Services has an impressive training centre including modern conference facilities; a variety of fully equipped training rooms and computer suites; a vehicle manoeuvring area; vehicle maintenance workshops and a vehicle body repair workshop which houses a paint booth and paint mixing facility.
TTS is consistently praised for its support of its apprentices. We have a dedicated Careers Development Officer to provide ongoing pastoral care to ensure you are developing well and integrating successfully into your workplace, and to provide you with regular feedback on your progress.
Your Careers Development Officer is also the link between you and your employer and is there to make sure any issues, on either side, are resolved quickly.
Proof of the quality of support available is the large number of employers who themselves came through an apprenticeship with TTS and want a similar, quality experience for the staff they employ.
You can find out more about our pastoral care by downloading our Apprentice Pastoral Care Handbook here: Download PDF.